Refund policy
Right of Withdrawal
A. Withdrawal Instructions
Introduction
Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (AKH Fashion GmbH, Anton-Kux-Str. 2, 41460 Neuss, Germany, Phone: +49 2131 4089760, Email: mail@akh-fashion.com) by means of a clear declaration (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal.
We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
General Information
1) Please avoid damage and contamination of the goods. Return the goods in their original packaging with all accessories and packaging components if possible. If necessary, use protective outer packaging.
2) Please do not return the goods freight collect.
3) Please note that the above points 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal Form
If you wish to withdraw from the contract, please complete this form and return it.
AKH Fashion GmbH
Anton-Kux-Str. 2
41460 Neuss
Germany
Email: mail@akh-fashion.com
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if notified on paper)
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Date
(*) Delete as appropriate
Status: April 17, 2026, 16:04:43