Refund policy
A. Cancellation Policy
Introduction
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquired physical possession of the last goods.
To exercise your right of withdrawal, you must inform us (AKH Fashion GmbH, Anton-Kux-Str.2, 41460 Neuss, Germany, Tel.: +49 2131-4089760, E-mail: mail@akh-fashion.com) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form for this purpose, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including the delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which the communication of your withdrawal from this contract is received by us. For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement. We may withhold the reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.
You shall send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
You only have to pay for any diminished value of the goods where this diminished value is attributable to handling of the goods that is not necessary to establish their nature, characteristics and functioning.
General information
1) Please avoid damaging and soiling the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not return the goods to us carriage forward.
3) Please note that the aforementioned points 1-2 are not a precondition for the effective exercise of the right of withdrawal.
B. Withdrawal Form
If you want to withdraw from the contract, please fill out this form and send it back.
To
AKH Fashion GmbH
Anton-Kux-Str.2
41460 Neuss
Germany
E-mail: mail@akh-fashion.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
_______________________________________________________
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only for notification on paper)
_________________________
Date
(*) Delete as appropriate
